While conducting its business, Nocra has always given a lot of importance to the private life of individuals, including its customers, partners, employees and Web site visitors. Regardless of the way in which the various goods and services which we offer grow, and how technology evolves, we will continue to aim to protect personal information. This policy describes Nocra’s principles regarding the protection of personal information. This information is gathered and communicated first and foremost for services and products provided by Nocra. In any case, Nocra consistently protects individuals’ privacy and their personal information’s integrity.

Personal information is any information that involves a physical person and allows identifying him/her, other that his/her name, function, address or telephone number at work, and his/her e-mail address. His/her residential address, date of birth, social security, medical and financial information, is personal information.

Nocra is responsible for the personal information that it manages, including the personal information communicated to third parties for processing and administrative purposes.

Nocra determines the purposes for which it gathers personal information, before or during the gathering, unless these purposes are obvious.

Nocra refrains from gathering, using or communicating an individual’s personal information, without his/her knowledge, and without having obtained his/her consent, except in certain restricted cases authorized by the law.

The gathering of personal information by Nocra is limited to what is necessary for the purposes that it has indicated. Nocra always obtains personal information through fair and legal means.

Nocra may gather and use information on this individual that originates from a third party, when this is permitted by law, and with the individual’s consent in all other cases.

Nocra does not use or communicate personal information for purposes other than those for which it was gathered, except with the individual’s consent, or according to what the law requires or allows.

Nocra keeps the personal information as long as it reasonably needs it for the specified purposes or according to what the law requires.

Nocra makes reasonable efforts to ensure that individuals’ personal information is as accurate and complete as required for the purposes for which it is used. A correction request can be considered only if it is made in writing, in accordance with the following process for requesting access to personal information.

Nocra is committed to taking and applying suitable safety measures to ensure the privacy of the information.

Nocra puts at individuals’ disposal information on its personal information management policies and practices. Nocra shows transparency with the policy it observes to ensure the protection of personal information.

Access to personal information subject to the relevant laws, upon receipt of a pertinent written request from an individual, Nocra will inform that individual whether or not it has personal information on him/her.

Upon receipt of a pertinent written request, Nocra will transmit a summary of the information’s use, inform the individual of the identity of the third parties to which it may have communicated his/her personal information, and the purposes for which this information was transmitted to the third parties.

Nocra may refuse an individual’s access to his/her information, in accordance with the relevant laws, in which case it will justify its refusal, unless prohibited by law.

12.1

Complaints and requests for access can be presented in writing to Nocra’s privacy protection agent, 7884, Fleuricourt – Montréal, QC H1R 2L3

12.2

Nocra has set up a procedure for the receipt and processing of complaints concerning this policy and its practices for processing personal information.

12.3

If an individual is not satisfied with Nocra’s response to a complaint or Nocra’s policies or practices regarding the processing of personal information, it can lodge a complaint with the Commission d’accès à l’information on the Commissioner’s Web site at www.cai.gouv.qc.ca

For any question, concern or complaint concerning your personal information or Nocra’s privacy protection policy, feel free to communicate with our person in charge of privacy protection at (514) 325-0999 or by email at [email protected].